Usability Testing – How to plan, design, and conduct effective tests

14Jun10

Overcoming fear of moderating UX research sessions
(from Dana Chisnell )
It always happens: Someone asks me about screwing up as an amateur facilitator/moderator for user research and usability testing sessions. This time, I had just given a pep talk to a bunch of user experience professionals about sharing responsibility with the whole team for doing research. “But what if the (amateur) designer does a bad job of moderating the session?”

What not to do
There are numerous ways in which a moderator can foul things up. Here are just a few possibilities that might render the data gathered useless:

Leading the participant

Interrupting or interviewing in the wrong time

Teaching or training rather than observing and listening

Not following a script or checklist

Arguing with a participant

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